Refund policy

Return & Refund Policy

Last Updated: July 2026

Thank you for shopping with Dhanvihas.

At Dhanvihas, we strive to deliver quality products and ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept returns only under the following circumstances:

  • You received a damaged product.

  • You received an incorrect product.

  • The product has a manufacturing defect.

To be eligible for a return:

  • The return request must be raised within 48 hours of delivery.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, accessories, and packaging must be intact.

  • A valid proof of purchase or order number must be provided.

Mandatory Unboxing Video

To help us verify claims fairly and prevent fraudulent requests, customers are required to record a clear, continuous, and unedited video while opening the package.

The video must:

  • Start before the shipping package is opened.

  • Clearly show the shipping label and the sealed package.

  • Capture the complete unboxing process without any cuts, pauses, or edits.

  • Clearly show the product received and any damage, defect, or discrepancy.

Claims related to damaged, defective, missing, or incorrect products will only be considered if a valid unboxing video is submitted.

Unfortunately, we will not be able to process return, replacement, or refund requests made without an unboxing video.

The unboxing video, along with your order number and details of the issue, must be shared with our customer support team within 48 hours of receiving the order.

Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used or washed.

  • Products returned without original tags or packaging.

  • Products damaged due to misuse or improper handling after delivery.

  • Products returned after the eligible return period.

  • Customized, altered, or made-to-order products.

  • Products purchased during clearance or final sale, unless they are damaged or defective upon delivery.

Replacement

If your return request is approved and the product is available, we will arrange for a replacement at no additional cost.

If the requested product is unavailable, a refund may be issued at our discretion.

Refunds

Once the returned product has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Shipping charges, if any, are non-refundable unless the return is due to our error.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, the Return & Refund Policy will apply.

How to Request a Return

To initiate a return, please contact our customer support with:

  • Your Order Number

  • A brief description of the issue

  • Clear photographs of the product (if applicable)

  • The mandatory unboxing video

You can reach us at:

Email: dhanvihasdesignstudio@gmail.com

We aim to respond to all return requests within 2 business days.

Right to Refuse Returns

Dhanvihas reserves the right to refuse any return or refund request if:

  • The eligibility conditions mentioned above are not met.

  • The mandatory unboxing video is not provided.

  • The returned product is found to have been used, washed, damaged after delivery, or tampered with.

  • The claim is determined to be false, misleading, or fraudulent.

Dhanvihas
Owned and Operated by SREE HARITHA NUTHALAPATI (Sole Proprietor)